Your data security matters to us
TCX GLOBAL handles sensitive shipment information, client details, and operational data across global logistics operations. This policy explains how we collect, protect, and use your information when you interact with our website and services.
Privacy Policy and Terms of use
The Data Controller is responsible for the processing of personal data of website visitors and clients.2. Types of Data CollectedWe may collect personal data provided directly by users or automatically via the website:Data provided directly:Name and surnameEmail address and phone numberCompany and professional roleInformation related to services requested or quotesData collected automatically:IP addressBrowser and device informationPages visitedCookies and tracking data (see Section 5)3. Purpose of Data ProcessingPersonal data is processed for the following purposes:Responding to contact or quote requestsProviding requested transport and logistics servicesManaging contracts and invoicingCompliance with legal and tax obligationsImproving website functionality and user experienceSending marketing communications only if explicit consent is given4. Legal BasisData processing is based on:Consent of the user (e.g., newsletter or marketing communications)Performance of a contract (e.g., transport and logistics services)Legal obligations (e.g., invoicing, tax compliance)Legitimate interest (e.g., cybersecurity, anonymized analytics)5. Cookies and TrackingThe website uses technical cookies and, with user consent, analytics and profiling cookies.Users can manage preferences through their browser settings or via the cookie banner on the site.6. Data RetentionPersonal data will be retained for as long as necessary to:Fulfill contractual or legal obligationsComply with accounting and tax requirements (10 years)Respond to potential claims or legal actions7. Data SharingPersonal data may be shared with:Logistics partners, couriers, and service providers related to shipmentsTax authorities or public bodies, when required by lawIT service providers or communication platformsWe do not well personal data to third parties.8. User RightsUnder GDPR, users have the right to:Access their personal dataRequest rectification or deletionRestrict or object to processingRequest data portabilityWithdraw consent at any timeLodge a complaint with the supervisory authorityRequests can be sent to privacy@tcxglobal.com9. SecurityTCX Global implements technical and organizational measures to protect data against unauthorized access, loss, or disclosure.10. Policy UpdatesThis Privacy Policy may be updated periodically.Any changes will be published on the website with the updated date.
How we notify you of policy changes
TCX GLOBAL updates this privacy policy and terms of use as needed. We'll notify you of significant changes via email or by posting notice on this page. Your continued use of our services means you accept the updated terms.